Última actualización: 1 de enero de 2023

Tivity Health, Inc.® (“Tivity”) owns and operates websites, online platforms, mobile applications, and other services that link to this Privacy Policy (collectively, the “Services”). Tivity and its subsidiaries are referred to as “we,” “us,” or “our.”

LEA DETENIDAMENTE ESTA POLÍTICA DE PRIVACIDAD ANTES DE UTILIZAR LOS SERVICIOS.

We value and respect the privacy of our customers, visitors, and users of the Services and our workforce (including employees, job applicants, contractors, consultants, and any owners, officers, or other members of Tivity (collectively, “Personnel”)) (all together, “you” or “your”). The purpose of the following Privacy Policy (“Privacy Policy”) is to provide you with information about Tivity’s policies regarding the collection, processing, use, storage, and disclosure of information when you use our Services or that we otherwise collect from our Personnel. Esta Política de Privacidad también describe las opciones que usted tiene con respecto a la forma en que usamos su información.

When you use the Services, you are consenting to the collection and use of your information as described in this Privacy Policy, though we may ask for specific consent to particular uses of your information or collection of specific types of sensitive information. By accessing or using the Services, you represent and warrant that you are at least eighteen (18) years old and possess the legal right and ability to agree to the following Privacy Policy. If you do not agree to all of the terms and conditions of this Privacy Policy, you should not access or use the Services or disclose any Personal Information (defined below) through the Services. By using the Services and accepting these terms, you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Privacy Policy.

From time to time, we may revise or modify this Privacy Policy, by posting the amended version including the effective date of the updated version. You should regularly review this Privacy Policy whenever you access, visit, and/or use the Services. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access or use our Services or disclose any Personal Information through our Services. This Privacy Policy is incorporated into and governed by our Terms of Use, which is accessible within the footer of our websites.

Podrían aplicarse más términos y protecciones en función del lugar donde viva. Click here for state-specific terms and protections.

1. CÓMO CONTACTARNOS

If you have any questions or concerns about our use of your Personal Information (defined below) or wish to communicate with our senior privacy official or senior security official, please do not hesitate to contact us by email at privacy@tivityhealth.com.

2. CÓMO RECOLECTAMOS INFORMACIÓN PERSONAL

While using, accessing, or otherwise engaging with our Services, we may collect or ask you to provide us with certain personally identifiable information ("Personal Information"). La Información Personal es información que identifica, se relaciona, describe y puede razonablemente asociarse o vincularse a una persona u hogar en particular.

Recolectamos información sobre usted cuando nos la proporciona voluntariamente y también de manera automática, cuando utiliza nuestros Servicios. Podemos además recolectar Información Personal de otras fuentes, según se describe a continuación.

We collect Personal Information from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, provide us information on a web form or over the telephone, update or add information to your account, or when you otherwise correspond with us or interact with us through the Services or engage or connect with us through one of our social media pages. Please remember that any information that you disclose in public comments, forums, or other areas where users can submit comments ("Forums") becomes public, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.

Además, también recolectamos Información Personal sobre usted de terceros en conexión con nuestros Servicios como, por ejemplo, las siguientes fuentes:

• Our customers, including health plans and others
• Socios comerciales, incluido centros de fitness participantes
• Proveedores de servicios de análisis de datos
• Email, chat, and other communications service providers
• Proveedores de servicio al cliente
• Proveedores de publicidad
• Plataformas de redes sociales
• Socios de promociones

3. INFORMATION WE COLLECT AND HOW WE USE PERSONAL INFORMATION

We may collect the following categories of Personal Information from you, depending on your interactions with our Services and the choices you make, as further described below:

• Your name, email address, postal address, telephone number, unique personal identifier, and Internet Protocol (IP) address.
• Records of products or services obtained, considered, or other consuming histories.
• User data. Any data entered voluntarily into a form on the Services.
• Financial Information. Your name, billing address, and payment information (including credit or debit card type, expiration date, and certain digits of your card number).
• Información de actividad de Internet o de otras redes electrónicas. Por ejemplo:
  • Browsing history. Data about the webpages you visit.
  • Search history. Data about the search terms you enter.
  • Datos del dispositivo, conectividad y configuración. Datos sobre su dispositivo y de las redes cercanas, incluida la configuración de región y de idioma.
• Geolocation data. Data about your device's location, which is inferred from your IP address and your postal address, and if you have enabled the location tracking features, data from your device may also be gathered pertaining to GPS signals, device sensors, WiFi access points, and cellular tower IDs. Si tiene activadas las funciones de rastreo de ubicación, se pueden recolectar datos de su ubicación cuando la aplicación móvil está cerrada o no está en uso para habilitar que la aplicación móvil muestre oportunamente centros de fitness cercanos, reducir la demora en el registro de ingreso y rastrear automáticamente su ruta, distancia y estadísticas de velocidad.
• Información relacionada con su empleo o profesión. Data is collected from Personnel, such as your career history, and license credentials if you are applying for a job position that requires a license.
  • Personnel Sensitive Personal Information. Data collected from Personnel may include sensitive personal information such as social security number, state identification card/driver's license, passport number, financial account information or bank account information, racial or ethnic origin.
• Educational information. Data collected from individuals seeking or maintaining employment through Tivity.
• Demographic data. Data about you such as your age (date of birth), preferred language, and other data reflecting your consumer preferences and characteristics.

Your Personal Information is used by Tivity to enhance your relationship with us, respond to your requests, tailor offerings to you, communicate with you about products, services, special offerings, and events or programs offered by us or our marketing partners that may be of interest to you. Tivity also may use this information to analyze and manage our businesses. We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your Personal Information for a reason related to our/their business. These interests are further detailed in the chart below. We only process Personal Information for these interests after considering the potential risks to your privacy.

Generally, you control the amount and type of information you voluntarily provide to us when using the Services. You are not required to provide us with any Personal Information as a visitor to the Services. When you register for an account, make a request for information, or otherwise communicate with us via the Services (as discussed in “Account Information”, “Email Registration Information” and “Customer Service Information” in the table above),  you may be required to provide us with certain Personal Information such as your name, email address, company name, as applicable. We will offer you choices when we ask for Personal Information whenever reasonably possible. Any information you provide may be combined with demographic and other information that is available in order to allow us to better communicate with you and enhance your experience. If we combine or associate information from other sources with Personal Information that we collect through the Services, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

Anonymized Information. We may collect non-personally identifiable Usage Information via cookies, web beacons, and similar technologies as further described in the “Usage Information” section above when you visit our Services. We may also use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services. We may further use such anonymized and aggregated information to conduct aggregate or research analysis to enhance, protect, and make informed decisions on the Services.

4. DISCLOSURE OF INFORMATION

We disclose non-Personal Information with third parties at our discretion. We do not sell or rent any Personal Information (including the Personal Information of consumers under 16 years of age) with third parties and have not done so in the past twelve (12) months. In connection with our Services, we may disclose your Personal Information with certain third parties who we engage for business purposes to help us run our business and perform the Services, including under the following circumstances:

• Proveedores de software y servicios que usamos para manejar y procesar su información, por ejemplo, proveedores de servicios de hosting, de análisis y procesadores de pago.
• Affiliates, subsidiaries and customers (for certain Services, this may include your health plan).
• Service or offering-related service providers, such as our vendors and instructors.
• Human resources software and/or service providers we use to support Tivity’s management of employees, contractors, and consultants (for example, a company utilized to assist with recruiting and evaluating potential job applicants, or a company whose services we use to manage timekeeping, payroll, and employee benefits).
• Analytics service providers, including Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
• Proveedores de servicios de marketing que podemos usar para comunicarnos con usted.
• Proveedores de servicios de publicidad.
• Socios de confianza que ofrecen servicios que pudieran ser de su interés.
• Other third parties with whom you expressly request us to disclose your Personal Information.

In addition to performing our own analytics and providing content and advertisements on our Services and elsewhere online, we may work with third parties and other vendors who provide us with information and services relating to our advertising and analytics. These service providers may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about you. Some of these parties may collect Personal Information over time when you visit the Services or other online websites and services. We may disclose Usage Information or other de-identified data about visitors with third-party advertising companies, analytics providers, and other vendors for analytics and advertising purposes. In some cases, we may customize messages to you based on information that we have about you. We do not, however, sell or use Personal Information about you for targeted advertising on third-party websites.

Additionally, we will disclose your Personal Information to third parties where required by law, where it is necessary in connection with our Services or products, or where we have another legitimate interest in doing so. If we are subject to a merger or acquisition with/by another company, we may provide information to them in connection with the transaction.

5. CÓMO RESGUARDAMOS SU INFORMACIÓN

La seguridad de sus datos es importante para nosotros, pero recuerde que ningún método de trasmisión por Internet o método de almacenamiento electrónico es 100% seguro. Aunque nos esforzamos al máximo para usar métodos aceptables desde el punto de vista comercial a fin de proteger su Información Personal, no podemos garantizar su absoluta seguridad. Usted realiza toda trasmisión de Información Personal bajo su propio riesgo.

6. POR CUÁNTO TIEMPO GUARDAMOS SU INFORMACIÓN

Conservaremos su Información Personal todo el tiempo que sea necesario para los fines comerciales legítimos establecidos en esta Política de Privacidad. Conservaremos y usaremos su Información Personal en la medida que sea necesario para cumplir con nuestras obligaciones legales, de contabilidad y de declaración (por ejemplo, si tenemos la obligación de conservar sus datos para cumplir con las leyes vigentes), resolver disputas e imponer políticas y acuerdos legales. Following termination or deactivation of your account on the Services, we may retain your Personal Information for a reasonable time for archival purposes. Además, podemos continuar guardando su Información Personal en nuestros respaldos normales.

También conservaremos la Información de Uso para el análisis interno. La Información de Uso generalmente se conserva por un período de tiempo más corto, salvo cuando la Información de Uso se utiliza para fortalecer la seguridad o mejorar la funcionalidad de nuestros Servicios o productos o cuando tenemos la obligación legal de conservar la Información de Uso por períodos más prolongados.

7. SUS DERECHOS Y OPCIONES CON RESPECTO A SU INFORMACIÓN

Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us or by contacting us as set forth in “How to Contact Us” above. Denos tiempo suficiente para procesar sus preferencias. Incluso si opta por no recibir mensajes de marketing, podremos igualmente contactarle a efecto de transacciones como confirmar o hacer el seguimiento de un pedido o solicitud de servicio. If you later opt back in to receive marketing communications from us, we will remove your information from our opt-out databases.

Personalized Advertising.  You may opt out of how companies unaffiliated with us use tracking tools and collect your information while visiting our websites by visiting each of their privacy policies and following instructions there. Generally, you can opt out of the collection of data across unaffiliated sites over time for interest-based advertising and other purposes from companies participating in the Digital Advertising Alliance (DAA) Consumer Choice Page at www.aboutads.info/choices and from members of the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices. You also may opt out of receiving interest-based ads from Amazon, Facebook and Google. Continuará viendo anuncios publicitarios en cada plataforma, pero no serán personalizados como resultado de sus acciones en nuestro sitio web. Visite los siguientes enlaces si desea optar por no participar o si desea actualizar sus preferencias:

• Amazon: https://www.amazon.com/adprefs
• Facebook: https://www.facebook.com/ads/preferences
• Google AdWords: https://adssettings.google.com/authenticated?hl=en

Please note that we and other companies may still collect information when you are online, and opting out through these mechanisms does not opt you out of being served advertising. You will continue to be served generic ads while online.

Geolocation. The precise geographic location of your device may be transmitted to our servers in real time any time that our mobile applications are running (even if you are not actively using an app or it is minimized on your device). You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to provide its location with us.

Cookies. Cookies are small pieces of information (data files) that are downloaded onto your computer or mobile device when you visit the Services. These technologies are able to store a unique identifier for a device to allow an online service provider to recognize the device whenever the device is used to visit the site. We and our third-party partners may use cookies to recognize your web browser when you visit the Services. As noted above in “Information We Collect And How We use Personal Information,” you can choose whether to accept cookies by changing the settings on your browser or device. Sin embargo, si decide deshabilitar las cookies, su experiencia con nuestros Servicios podría verse deteriorada y algunas funciones podrían no trabajar como es debido.

Además, puede configurar No realizar seguimiento como preferencia en su navegador web para informar a los sitios web que no desea que se le haga el seguimiento. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser. Sin embargo, estas funciones todavía no son uniformes, por lo que no respondemos a dichas funciones o señales en la actualidad. Por consiguiente, si selecciona o activa la función "no realizar seguimiento" en su navegador web, nosotros y nuestros proveedores terceros podríamos continuar recolectando información sobre su actividad en línea como se describe en esta Política de Privacidad.

You can choose to limit the data that third party services (e.g., social media platforms) disclose to us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with our Services). También puede desconectar su uso de nuestros Servicios desde el servicio del tercero en cualquier momento, utilizando las opciones que el servicio del tercero correspondiente le proporciona. No obstante, tenga presente que desconectarse del servicio del tercero no eliminará los datos que hayamos recolectado previamente cuando estaba conectado.

Dependiendo del lugar donde viva, podría tener determinados derechos con respecto a la Información Personal que hayamos recolectado y usado en determinadas circunstancias. Please see State Specific Rights below for information about those rights and how to exercise them with respect to your Personal Information.

Data associated with your interactions and activities through the Services may be deleted if you utilize a Tivity mobile application through Apple's App Store and request deletion of your account through the mobile application. After authentication and confirmation of the deletion request, your data related to the Services will be deleted. You will be informed of how long it will take to delete the account and provided confirmation of when deletion has been completed.

8. TRANSFERENCIA DE DATOS, AVISO ESPECIAL PARA USUARIOS FUERA DE ESTADOS UNIDOS

The Services are intended solely for individuals located within the United States. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Usted acepta dicha transferencia al consentir a esta Política de Privacidad y al enviar dicha información. Tomaremos todas las medidas razonablemente necesarias para asegurarnos de que sus datos sean tratados con seguridad y de acuerdo con esta Política de Privacidad.

If you are located in a country outside the United States, you should not submit Personal Information to us. If you choose to do so, you thereby consent to the general use and disclosure of such information as provided in this Privacy Policy and to the transfer to and/or storage of that information within the United States.

9. SENSITIVE PERSONAL INFORMATION

We ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, precise geolocation, criminal background or trade union membership) on or through the Services or otherwise to us.

If you send or disclose any sensitive personal information to us (e.g., for employment-related purposes), you consent to our processing and use of such sensitive personal data in accordance with this Privacy Policy. Si no da su consentimiento para que procesemos y utilicemos dicha información personal confidencial, no debe enviar dicho contenido a nuestros Servicios.

10. POLÍTICA SOBRE INFORMACIÓN DE NIÑOS

Our Services are not created for or intended for use by anyone under the age of 13 (“Children” or “Child”). Al usar los Servicios, usted manifiesta que tiene al menos 13 años cumplidos. Si no cumple con este requisito de edad, no debe acceder a ni usar nuestros Servicios.

We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Services to Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us”, above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we will take reasonable steps to remove that information from our servers.

For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

11. ENLACES A OTROS SITIOS

Our Services may contain links to third-party websites, content, products, and services (“Linked Sites”). Si hace clic en uno de esos enlaces, será dirigido a sitios web que nosotros no controlamos. This Privacy Policy does not apply to the information practices of third parties that we do not own or control including but not limited to the Linked Sites. You understand that these Linked Sites are not under our control and are not subject to our Privacy Policy, and you should exercise caution when deciding to disclose any Personal Information through those Linked Sites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions or security of third-party websites including the Linked Sites, and you acknowledge that your use and access of these Linked Sites is solely at your own risk.

CALIFORNIA AND VIRGINIA PRIVACY NOTICE

Depending on where you live in the United States, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances. This Privacy Notice provides additional information to California residents and Virginia residents whose Personal Information is processed by Tivity, pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), and the Virginia Consumer Data Protection Act (“VaCDPA”), respectively.

1. CATEGORÍAS DE INFORMACIÓN PERSONAL VENDIDA, TRANSFERIDA Y COMPARTIDA

Please see our Privacy Policy for information about our information collection practices. We generally do not “sell” or make available Personal Information for cross-context behavioral advertising (which is called “sharing” under the CCPA) for purposes of the CCPA and the VaCDPA. As set forth in the Privacy Policy, we disclose Personal Information to third parties for business purposes, including without limitation, for purposes of marketing, and other services performed on our behalf, to protect against fraud and malicious activity, and for other business purposes described in the Policy.  During the preceding twelve (12) months, we have disclosed the categories of personal information for business purposes as set forth in “Disclosure of Information” section of the Policy.  In addition, your information may be accessible to third parties with whom you interact or direct us to provide your information through our Services.

1. SUS OPCIONES

You may have certain rights with respect to Personal Information that we have collected and used under certain circumstances, including the below. Sin embargo, estos derechos no son absolutos y en algunos casos nosotros podríamos denegar su solicitud si la ley así lo permite.

• Information. You can request that we provide you the following information regarding our use of your Personal Information in the past 12 months:
  • Las categorías de su Información Personal que hemos recolectado
  • Los fines para los que hemos recolectado o usado dicha Información Personal
  • Las categorías de las fuentes de las que recolectamos su Información Personal
  • Las categorías de terceros a los que hemos divulgado su Información Personal
  • Si hemos divulgado su Información Personal para un fin comercial, una lista que identifique las categorías de Información Personal que obtuvo cada categoría de destinatario
  • If we have sold your Personal Information, a list identifying the Personal Information categories that each category of recipient purchased
• Access. You can request that we provide you a copy of your Personal Information that we have collected in the past 12 months.
• Correction. You can request that we correct any inaccuracies in your Personal Information.
• Deletion. You can request that we delete your Personal Information collected in the past 12 months when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
• Opt Out of Sale or Sharing. Under applicable law in California and Virginia, you have the right to opt out of the sale or the disclosing of your Personal Information for purposes of cross-context behavioral advertising (“sharing”). For clarity, however, Tivity does not “sell” or “share” Personal Information for purposes of the CCPA and VaCDPA.

* If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us by either:

• Web: Your Privacy Choices
• Phone: 1-877-614-3111

Solamente usted o una persona con autorización legal para actuar en su nombre pueden hacer una solicitud de consumidor verificable con respecto a su Información Personal. Entienda que tenemos la obligación de verificar su solicitud y podríamos pedirle que nos proporcionara alguna información para que podamos llevar a cabo dicha verificación. No podemos responder a su solicitud ni proporcionarle Información Personal si no podemos verificar su identidad o la potestad para realizar la solicitud y confirmar la Información Personal relacionada con usted.

When you, or someone legally authorized to act on your behalf, make a consumer request related to your Personal Information, you can expect the following:

1. We will verify your identity. You will need to provide us with certain information so that we can verify that you are who you say you are. Which information may depend on the type and sensitivity of information subject to the request.
2. We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the webpage or phone number listed above.
3. We will respond to your request within the legally required amount of time. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need an extension, we will explain why.
4. In certain cases, a request may be denied. For example, if we cannot verify your identity or if providing you information could create an unreasonable risk to someone's security (for example, we do not want very sensitive information disclosed inappropriately). If we deny your request, we will explain why we denied it.

Para presentar una solicitud de consumidor verificable usted no tiene que crear una cuenta con nosotros. Solamente usaremos la Información Personal provista en una solicitud de consumidor verificable, a fin de verificar la identidad del solicitante o la potestad para realizar la solicitud.